Frequently Asked Question!
Store FAQ
Individuals who live in Germany and other European countries that are 18 years and above can freely become a member of our community.
To become a member of our community, you do not need a doctor’s prescription. What we do require is that you’re at least 18 years old and above.
We have a Chat section available at the bottom right corner of the page for you to speak to our customer support agents right away. You can also email us at info@purepuffgermany.com
Customer Service Hours:
Monday – Saturday
8AM – 6PM
Only individuals over the age of 18 who live in Germany and Europe are able to purchase on our site.
Yes! All of our members information is stored in secure, SSL 256 bit encrypted servers. We will NEVER provide your personal info to anyone else – ever! We use the most updated technology possible to protect your privacy and discretion. Your information will be 100% confidential and private. If you still do not feel safe,
Shipping FAQ
You will find your tracking number in the Email that will be sent to you after completing your order.
If you’re unable to find/identify your tracking number, please contact us by sending a message either to our Email or through the Chat at the bottom right of the page.
It all depends on the shipping option you chose before you checkout your order. There are two shipping options available. Express Shipping takes 24hours to deliver your package and Standard Shipping takes 48hours.
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace. When a trace is filed, we will conduct an investigation (which can take 5 business days to complete). If we locate the package, we will re-ship it to you using the same shipping option you selected. If it’s deemed “unrecoverable” or lost in transit, we will send you a replacement package of the same worth of your previous package and an extra bonus worth up to €50.
Yes we ship cannabis out of Germany to other countries in Europe.
ORDERING
- Choose from the different product categories we have: Cannabis, Seeds, Hashish, etc.
- Select the product(s) and the quantity you want.
- After choosing what you want, Proceed To Checkout.
- Fill in your Billing Details CORRECTLY. (Please check again to make sure the delivery details you provided is correct. After your package has been delivered to the address you provided, we would not be held responsible if you later inform us that it was the wrong address.)
- Choose your preferred Shipping Option.(Standard or Express Shipping)
- Choose your preferred Payment Option. (Bank Transfer, Bitcoin, Ethereum, USDT or PayPal)
- You can now place your order.
- Make payment for your order.
- After you have made your payment, send a screenshot of your payment to our Sales Team at info@purepuffgermany.com or send it by clicking the Chat icon at the bottom right corner of the page.
- Your payment will be verified and once it is confirmed, we will proceed immediately to packaging and ready your order for shipping and delivery. You will be notified by Email of your order status and tracking information.
THANK YOU FOR PLACING YOUR ORDER WITH US. YOU CAN NOW SIT BACK AND RELAX, YOUR PACKAGE WILL BE DELIVERED TO YOU.
Editing My Order
Once an order has been placed, you will be unable to edit it. If you wish to add or change some items, all you need to do is to create a new order and request that the old order should be cancelled.
Cancelling My Order
If you wish to cancel an order, you will need to send us a message either through our Email or send it by clicking the WhatsApp Chat icon at the bottom right corner of the page and mention your request.
N:B All unprocessed orders will be automatically cancelled after 48 hours.
If you want larger quantities than what we have listed, you may have to consider placing multiple orders.
Exception: If you are buying in huge quantities as a wholesaler, feel free to contact us for negotiations.
We are purely an e-commerce platform. We do not have a shopfront location.
Payment & Packaging
We only accept payments through BANK TRANSFER, BITCOIN, ETHEREUM, USDT & PAYPAL.
We understand that most people require discretion so we discreetly package every order in a way that the content of the package is not revealed.